At UFOSlurp.com, we take pride in the uniqueness and quality of our products. Each item available for purchase is personalised to order, reflecting the individuality of our customers and the distinctiveness of their choices. Due to the personalized nature of our items, our returns and refunds policy is tailored to ensure fairness to both our customers and our production process.
Given the custom 'made to order' nature of our products, items are not eligible for a standard return. This policy is in place because each item is created upon order (please see our article on Dye Sublimation), making it uniquely tied to an individual purchase. We do not stock items in advance; each piece is crafted specifically for you, based on your selection and specifications.
In the rare event that an error occurs on our part, such as a mistake in the print of your ordered item, UFOSlurp.com commits to rectifying this mistake by sending a replacement item to the original address provided at checkout. Our goal is to ensure that you receive the product you ordered, in the quality and condition we promise.
Please note, we do not offer refunds or exchanges for items that are deemed to have been delivered "late". Our delivery timelines are estimates based on typical processing and shipping times, and while we strive to meet them, delays can occur due to factors beyond our control. We appreciate your understanding in this matter.
For items lost in transit, we understand the frustration and inconvenience it may cause. UFOSlurp.com takes full responsibility for items that have not been delivered due to being lost by the Royal Mail. In such cases, we will replace the lost item(s); however, we do not offer refunds. This policy is in place due to the bespoke nature of our artwork creation process and the costs associated with producing each custom item.
For deliveries within the UK, items shipped via the Royal Mail can take up to 28 days to arrive. If your item(s) have not been received within 7 working days after receiving your dispatch email, we encourage you to contact us. This allows us to promptly track your order and address any delivery issues that may have arisen.
UFOSlurp.com fully complies with the UK Distance Selling Regulations (DSR) for custom 'made to order' items. We are committed to ensuring our policies are transparent and fair, protecting both your interests as a customer and our integrity as a business specializing in personalized products.
Should you have any questions or concerns regarding your order, delivery, or our returns and refund policy, please do not hesitate to contact us. Our customer service team is here to assist you and ensure your satisfaction with your UFOSlurp.com experience.
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